Frequently Asked Questions
Where are your rugs made?
All of our rugs are designed at our Kidderminster based design studio by our creative experts with a wealth of experience within the flooring industry.
All of our Indo-Nepalese and Hand tufted rugs are handmade in India.
Structures from our Accent Collection is Hand woven in Morocco.
Tamarian by The Woven Edge is Hand knotted in Nepal.
All of our Indo-Nepalese and Hand tufted rugs are handmade in India.
Structures from our Accent Collection is Hand woven in Morocco.
Tamarian by The Woven Edge is Hand knotted in Nepal.
How are your rugs made?
All Woven Edge rugs are hand drawn digitally and hand crafted throughout the manufacturing process so there is a very personal and unique touch given to each rug made.
The Woven Edge’s rugs are produced on upright wooden looms using the centuries-old method of hand-knotting with the Senneh loop as the knotting system. The wool in each rug is a blend of the finest hand-spun New Zealand wool and Bamboo Fibres as an accent to the design. After the yarn is hand-spun, the wool is saturated in Swiss Chrome dyes by the dye-master. Once dyed, they are rolled into a ball and ready for master weavers. After the carpet is woven, it is taken off the loom to be washed, trimmed, and dried. To find out more visit our Rug Process page.
The Woven Edge’s rugs are produced on upright wooden looms using the centuries-old method of hand-knotting with the Senneh loop as the knotting system. The wool in each rug is a blend of the finest hand-spun New Zealand wool and Bamboo Fibres as an accent to the design. After the yarn is hand-spun, the wool is saturated in Swiss Chrome dyes by the dye-master. Once dyed, they are rolled into a ball and ready for master weavers. After the carpet is woven, it is taken off the loom to be washed, trimmed, and dried. To find out more visit our Rug Process page.
How long have The Woven Edge been in business?
Woven Edge was launched in 2016 from a team of flooring experts who have a wealth of experience with hundreds of years knowledge between the team.
How should I clean my Woven Edge rug?
Rugs from our online shop are made from pure wool and bamboo fibre, so as you can expect they will clean with relative ease.
With any spillage or accident involving liquids, speed is of the essence. Immediately blot with plain paper kitchen towels, soaking up the liquid until dry. Any spillage involving food etc. scrape up the solids with a plastic spatula or knife and then blot up the damp residue with kitchen towels.
If any residue is left, a solution of carpet shampoo and warm water can be used. Carefully blot with a cloth soaked and well squeezed out. Allow to dry and vacuum. Carefully comb the pile in its natural direction to remove any matting. Do not be tempted to throw on anything like salt/soap powder/white wine on red etc. This will only exacerbate the problem.
We would always recommend professional cleaning. Please head to our After Care page to find out more.
With any spillage or accident involving liquids, speed is of the essence. Immediately blot with plain paper kitchen towels, soaking up the liquid until dry. Any spillage involving food etc. scrape up the solids with a plastic spatula or knife and then blot up the damp residue with kitchen towels.
If any residue is left, a solution of carpet shampoo and warm water can be used. Carefully blot with a cloth soaked and well squeezed out. Allow to dry and vacuum. Carefully comb the pile in its natural direction to remove any matting. Do not be tempted to throw on anything like salt/soap powder/white wine on red etc. This will only exacerbate the problem.
We would always recommend professional cleaning. Please head to our After Care page to find out more.
Can the rug be dry cleaned?
No. The rugs available to buy on our online shop are 100% wool, bamboo fibre and are cotton backed. We use natural dyes where possible and use natural latex when applying backing making them unsuitable for dry cleaning.
We would always recommend professional cleaning. Please head to our After Care page to find out more.
We would always recommend professional cleaning. Please head to our After Care page to find out more.
If a piece of yarn pulls out, will my rug unravel?
For our handmade ranges of hand tufted products, Tibetan Weaves and Indo-Nepalese hand knotted rugs, no they will not unravel. Each knot of yarn is separate so will not unravel. If you should find a long or loose yarn, we advise you to clip it off.
Are you rugs hard wearing?
All of the Woven Edge hand tufted rugs are made with hand-spun New Zealand wool, this is the highest quality, most hard wearing and long-lasting wool you can buy. The reason for this is because wool from New Zealand lambs is extremely long so when the fibres are hand-spun they create a long and strong yarn.
We do have recommendations for pre treatment for your Woven Edge rug. Head to the After Care page to find out more.
We do have recommendations for pre treatment for your Woven Edge rug. Head to the After Care page to find out more.
Is there any variance in colour?
All rugs are hand washed and dyes absorb unevenly so slight variations in the wool make each rug completely unique.
Do you offer any guarantee? The Woven Edge pledge.
Yes, we do it’s called The Woven Edge Pledge! The Woven Edge are passionate about designing and making the highest quality hand made rugs. Our reputation is important to us and we understand that when you choose our products you are choosing us and our expertise.
We are confident you will be delighted with your hand made rug, however in the unlikely event that you have a complaint as a result of a fault in our manufacturing process, we guarantee that we will either rectify or replace the rug to make sure you are completely happy. If you have any problems at all then please get in touch with us.
We are confident you will be delighted with your hand made rug, however in the unlikely event that you have a complaint as a result of a fault in our manufacturing process, we guarantee that we will either rectify or replace the rug to make sure you are completely happy. If you have any problems at all then please get in touch with us.
Does The Woven Edge offer a bespoke service?
Absolutely, that’s what we’re all about! Simply upload and send photo’s of the design you want us to work with on our Bespoke Design Service page. We will then contact you with costings and propose the design to you.
Will I get a 100% copy of the design I choose?
Although we make every effort to replicate any image requested we have to avoid copyright at all times so cannot copy any unoriginal material. The manufacturing process has to be considered when designing also so some details cannot be kept exact during the designing process but we will 100% make sure you end up with a beautiful rug that you are happy with.
Can I order any size rug?
Yes, up to the restraints of the machinery, please call 01562 215 115 to discuss any bespoke projects.
Are the colours shown on the website true to the real product?
Yes, colours are as matched on screen as closely as possible however depending on you’re the resolution of your screen there may be a slight variation in the colour of the actual rug and the websites image.
Do you have a showroom I can visit?
Yes, our Kidderminster showroom is based at the heart of the UK’s traditional Carpet Industry.
The Woven Edge
Unit B9-B10
Ratio Park,
Finepoint Way
Kidderminster
Worcestershire
DY11 7FF
For custom rug purchases, please head to our to stockist page to find your nearest retailer.
The Woven Edge
Unit B9-B10
Ratio Park,
Finepoint Way
Kidderminster
Worcestershire
DY11 7FF
For custom rug purchases, please head to our to stockist page to find your nearest retailer.
Do you offer a sample service?
Yes. We offer samples that are 1m x 1m squared, 61cm x 91cm and 30cm x 30cm depending on the sample requested. All we ask is for a deposit which is either refundable on return of the sample or reimbursed on your order. You will find more information on our Sample Service page.
Do you offer a consultation service?
Yes, we can suggest rugs that may suit your interiors so go ahead and send us some pictures of your space in need! Alternatively, we can offer a consultation visit with a selection of up to 5 rugs that we feel may suit your home. Please contact us to arrange a consultation.
BUYING AND DELIVERY INFORMATION:
Where can I buy a Woven Edge rug?
From one of our retailers, find your closest one here!
What are the delivery costs?
We offer Free Mainland UK Delivery *.
*The remote Scottish regions, Northern Ireland, Channel Islands, Isle of Man and the Isle of Wight and International shipments will be quoted on order. Please contact us to find out a price (+44)1562 215 115.
*The remote Scottish regions, Northern Ireland, Channel Islands, Isle of Man and the Isle of Wight and International shipments will be quoted on order. Please contact us to find out a price (+44)1562 215 115.
How will my rug be delivered?
Delivery will between 4-30 weeks dependent upon the size of rug you have ordered (see below). Delivery will be made using our professional couriers, who will ensure that your purchase arrives with care and in a secure plastic packaging.
All deliveries will require a signature. If no one is at home then a card will be left with contact details for the courier and a response must be made within 7 days. Failure to respond to the courier's card will result in your rug being returned to us, and an additional postage charge will be incurred.
All deliveries will require a signature. If no one is at home then a card will be left with contact details for the courier and a response must be made within 7 days. Failure to respond to the courier's card will result in your rug being returned to us, and an additional postage charge will be incurred.
How long will my order take?
If your rug is already in stock it will delivered in 5 days. If you have requested a bespoke rug here is a guide to lead times:
Shear - 2-5 business days for stock items. 4-8 weeks for bespoke items.
Luxe - 2-5 business days for stock items. 4-8 weeks for bespoke items.
Structures - 2-5 business days for stock items. 4-6 weeks for bespoke items.
Hand Tufted – 2-5 business days for stock items. 6-10 weeks for bespoke items.
Tamarian by The Woven Edge - Shear - 10-14 business days for stock items. 12-30 weeks for bespoke items.
Indo Nepalese 100 Knot – 2-5 business days for stock items. 12-22 weeks for bespoke items.
Shear - 2-5 business days for stock items. 4-8 weeks for bespoke items.
Luxe - 2-5 business days for stock items. 4-8 weeks for bespoke items.
Structures - 2-5 business days for stock items. 4-6 weeks for bespoke items.
Hand Tufted – 2-5 business days for stock items. 6-10 weeks for bespoke items.
Tamarian by The Woven Edge - Shear - 10-14 business days for stock items. 12-30 weeks for bespoke items.
Indo Nepalese 100 Knot – 2-5 business days for stock items. 12-22 weeks for bespoke items.
Do you ship internationally?
Yes. Please call our customer service team for costs on (+44)1562 215 115
Where is my order?
Are you waiting for delivery? Please get in touch with the retailer you have placed your order with or call our customer service team on (+44)1562 215 115 and we can see if we can direct you to the right person.
Am I getting good value for money?
Yes. Each rug is made with love and care from start to finish. At 100 knot per inch its of high quality and can last a lifetime following our maintenance guidelines.
Can I return my purchase?
Custom made products will be non-returnable and cannot be cancelled once the order has been placed on our website. Please ensure that the measurements are correct and note the estimated delivery time shown on the site to allow for production.
In the unlikely event that a rug is delivered damaged or faulty, we will happily exchange or refund your purchase. If on arrival the packaging is damaged, please ensure that it is marked on the courier's delivery note, as we are unable to pursue any claims against them if the delivery was marked received in good condition.
Once notified of damages or faults we will arrange for our courier to collect your purchase and a replacement or full refund will be issued once the rug has been received and inspected.
Shedding is a natural characteristic of a deep pile rug and is not deemed to be a fault. This is common on both Acrylic and Wool rugs and should be taken into consideration when choosing a product suitable rug for your home.
Note: Whilst every effort is made to accurately reproduce images of our products, different monitor settings can have an effect on the appearance of colours. We cannot accept refunds on incorrect colour shades as they will not be deemed to be faulty.
In the unlikely event that a rug is delivered damaged or faulty, we will happily exchange or refund your purchase. If on arrival the packaging is damaged, please ensure that it is marked on the courier's delivery note, as we are unable to pursue any claims against them if the delivery was marked received in good condition.
Once notified of damages or faults we will arrange for our courier to collect your purchase and a replacement or full refund will be issued once the rug has been received and inspected.
Shedding is a natural characteristic of a deep pile rug and is not deemed to be a fault. This is common on both Acrylic and Wool rugs and should be taken into consideration when choosing a product suitable rug for your home.
Note: Whilst every effort is made to accurately reproduce images of our products, different monitor settings can have an effect on the appearance of colours. We cannot accept refunds on incorrect colour shades as they will not be deemed to be faulty.
