Terms and Conditions
Woven Edge Ltd, Registered in England.
Registration number 09155243.
Registration number 09155243.
1. Our Terms
1.1 What these terms cover. These are the terms and conditions on which we supply products to you.
1.2 Company information. Woven Edge Ltd are a company registered in England. Our company registration number can be found at the top of this page. Our registered office is at Stour Vale Mill, Green Street, Kidderminster, Worcestershire DY10 1AZ
1.3 Contact details. You can contact us by writing to our show room office Woven edge Ltd, unit B9-B10, Ratio Park, Finepoint Way, Kidderminster, Worcestershire DY11 7FF or by emailing [email protected]
1.4 How we may contact you. We will only contact you through the retailer of where you made the purchase unless you contact us directly regarding the warranty or a product query. In the unlikely event of a product defect you should first report it to the retailer of where it was purchased. It is your responsibility to provide proof of manufacturing defects to make a warranty claim including images within the first 6 months of purchase
1.2 Company information. Woven Edge Ltd are a company registered in England. Our company registration number can be found at the top of this page. Our registered office is at Stour Vale Mill, Green Street, Kidderminster, Worcestershire DY10 1AZ
1.3 Contact details. You can contact us by writing to our show room office Woven edge Ltd, unit B9-B10, Ratio Park, Finepoint Way, Kidderminster, Worcestershire DY11 7FF or by emailing [email protected]
1.4 How we may contact you. We will only contact you through the retailer of where you made the purchase unless you contact us directly regarding the warranty or a product query. In the unlikely event of a product defect you should first report it to the retailer of where it was purchased. It is your responsibility to provide proof of manufacturing defects to make a warranty claim including images within the first 6 months of purchase
2. Terms of Sale
2.1 How we will accept your order. Our acceptance of your order will take place when we email you an order confirmation. When placing an order, you must provide the full details of the product including the size, design name and yarn. You must confirm that the colours have been chosen from the Woven Edge pom box.
2.2 Payment. Terms of payment will be set out between the customer and the retailer. Customers will be required to pay a 50% deposit on ordering their bespoke item. All final invoices will be raised on delivery of the rug and payment will then be due within a reasonable time scale or agreed bacs run. Deposits are non-refundable once an order is in place.
2.3 Delivery terms. Woven Edge Ltd will aim to produce and deliver all bespoke items within 6-14 weeks. In the event of circumstances beyond our control we may fall out of these time frames. We cannot accept any responsibility for shipping delays caused by such events however will endeavour to deliver as quickly as possible. Shipping prices can fluctuate, and all larger projects will be quoted on an individual basis to ensure we can find the quickest delivery option for you whenever possible.
2.2 Payment. Terms of payment will be set out between the customer and the retailer. Customers will be required to pay a 50% deposit on ordering their bespoke item. All final invoices will be raised on delivery of the rug and payment will then be due within a reasonable time scale or agreed bacs run. Deposits are non-refundable once an order is in place.
2.3 Delivery terms. Woven Edge Ltd will aim to produce and deliver all bespoke items within 6-14 weeks. In the event of circumstances beyond our control we may fall out of these time frames. We cannot accept any responsibility for shipping delays caused by such events however will endeavour to deliver as quickly as possible. Shipping prices can fluctuate, and all larger projects will be quoted on an individual basis to ensure we can find the quickest delivery option for you whenever possible.
3. Our Products
3.1 Bespoke. All hand tufted rugs, runners and broadloom supplied by us are made to order. We offer a unique design and colour service that will create a truly bespoke hand made item just for you. We can make any size, any shape and any colour. By ordering a bespoke item you agree to the terms of sale and accept full responsibility for any inaccuracies caused by information provided to us at point of ordering. We will follow measurements provided to us and it is your responsibility to ensure your measurements are accurate. Please bear in mind that all products are hand made and can vary in weight and size by up to a 2.5% tolerance.
3.2 Handmade products may vary. The buyer must accept and agree that unlike machine woven goods all hand created products will not have a uniform finish. The buyer is choosing a truly unique item and must agree that the seller shall not be liable for any discrepancies in such hand woven or hand tufted products. These Include but not limited to slight variations in colour and weave unless caused by supplier negligence. Bamboo fibre is a beautiful yarn however we advise that it is best used in smaller area sections of a design or mixed with New Zealand wool on plain floor coverings. Obviously, we leave this to the customers discretion when creating a rug.
3.3 Online configurator. Colours may vary slightly from the images of our products on our website and configurator, they are for illustration purposes only. We have made every effort to display colours accurately however we cannot guarantee that a device’s display will accurately reflects the colour of the products. When using the configurator, we recommend using the pom box supplied to see the true colours you have selected to create the rug. The final hand dyed product will always be within a 5% tolerance of the pom colour due to our products always being handmade. All rugs are quality checked against the pom colours chosen on arrival, in the rare event any discrepancies would be reported immediately to the customer or retailer so that we can offer a remake or possible discount.
3.4 Product packaging. The packaging of our products may vary.
3.2 Handmade products may vary. The buyer must accept and agree that unlike machine woven goods all hand created products will not have a uniform finish. The buyer is choosing a truly unique item and must agree that the seller shall not be liable for any discrepancies in such hand woven or hand tufted products. These Include but not limited to slight variations in colour and weave unless caused by supplier negligence. Bamboo fibre is a beautiful yarn however we advise that it is best used in smaller area sections of a design or mixed with New Zealand wool on plain floor coverings. Obviously, we leave this to the customers discretion when creating a rug.
3.3 Online configurator. Colours may vary slightly from the images of our products on our website and configurator, they are for illustration purposes only. We have made every effort to display colours accurately however we cannot guarantee that a device’s display will accurately reflects the colour of the products. When using the configurator, we recommend using the pom box supplied to see the true colours you have selected to create the rug. The final hand dyed product will always be within a 5% tolerance of the pom colour due to our products always being handmade. All rugs are quality checked against the pom colours chosen on arrival, in the rare event any discrepancies would be reported immediately to the customer or retailer so that we can offer a remake or possible discount.
3.4 Product packaging. The packaging of our products may vary.
4. After Care
4.1 Colour Fade. All goods are made from natural fibres which can fade over time. Such fading may be accelerated where goods are exposed to strong light or natural sun light.
4.2 Vacuuming. We recommend that you take care when hoovering your hand made designer rug. Always use a nozzle or upholstery attachment, follow the direction of the pile and use low suction. DO NOT use a beater bar as it may damage the fibres. If a piece of yarn does pull out do not panic, the yarn is separate so will not unravel. If you have a loose yarn, we recommend that you simply clip it off.
4.3 Rug Cleaning. The rugs are made from New Zealand wool and bamboo fibre. With any spillage or accident involving liquids, speed is of the essence. Immediately blot with plain paper kitchen towels, soaking up the liquid until dry. Any spillage involving food etc. scrape up the solids with a plastic spatula or knife and then blot up the damp residue with kitchen towels.
If any residue is left, a solution of carpet shampoo and warm water can be used. Carefully blot with a cloth soaked and well squeezed out. Allow to dry and vacuum. Carefully comb the pile in its natural direction to remove any matting. Do not be tempted to throw on anything like salt/soap powder/white wine on red wine etc. This will only exacerbate the problem. We would always recommend professional cleaning. The exception for the rule is our Eco range which are made of plastic bottles therefore have been tested and it is safe to use even bleach.
4.4 NCCA. We would recommend future professional pre treatment or aftercare to be completed by The National Carpet Cleaning Association. You can access their services by clicking the link on our website or visiting www.ncca.co.uk
4.5 Certification for insurance. Our rugs pass the BS 4790 and CFR1630-FF 1-70 Fire retardant tests. We are Step and GoodWeave certified.
4.2 Vacuuming. We recommend that you take care when hoovering your hand made designer rug. Always use a nozzle or upholstery attachment, follow the direction of the pile and use low suction. DO NOT use a beater bar as it may damage the fibres. If a piece of yarn does pull out do not panic, the yarn is separate so will not unravel. If you have a loose yarn, we recommend that you simply clip it off.
4.3 Rug Cleaning. The rugs are made from New Zealand wool and bamboo fibre. With any spillage or accident involving liquids, speed is of the essence. Immediately blot with plain paper kitchen towels, soaking up the liquid until dry. Any spillage involving food etc. scrape up the solids with a plastic spatula or knife and then blot up the damp residue with kitchen towels.
If any residue is left, a solution of carpet shampoo and warm water can be used. Carefully blot with a cloth soaked and well squeezed out. Allow to dry and vacuum. Carefully comb the pile in its natural direction to remove any matting. Do not be tempted to throw on anything like salt/soap powder/white wine on red wine etc. This will only exacerbate the problem. We would always recommend professional cleaning. The exception for the rule is our Eco range which are made of plastic bottles therefore have been tested and it is safe to use even bleach.
4.4 NCCA. We would recommend future professional pre treatment or aftercare to be completed by The National Carpet Cleaning Association. You can access their services by clicking the link on our website or visiting www.ncca.co.uk
4.5 Certification for insurance. Our rugs pass the BS 4790 and CFR1630-FF 1-70 Fire retardant tests. We are Step and GoodWeave certified.
5. Carpet
5.1 Carpet Orders. Carpet orders can only be delivered to commercial premises and are for sale commercially only through our chosen retailers and agents. Retailers must not sell online to the domestic or commercial market. You must not disclose the carpet prices online as this is strictly prohibited.
6. Copyright and Design
The designs shown on our social media and online configurator are copyright of the respective owners. Copying is strictly prohibited. When using the configurator colours are approximate and must be verified with an actual pom in store before placing an order. All official retailers listed on our stockist page on our website.
© 2022 Woven Edge Ltd.
The designs shown on our social media and online configurator are copyright of the respective owners. Copying is strictly prohibited. When using the configurator colours are approximate and must be verified with an actual pom in store before placing an order. All official retailers listed on our stockist page on our website.
